Job Title: Operations Engineer – Health Information Exchange Platform 

Company: Big Data Institute 

Location: Bangkok 

About Us: 

Big Data Institute (BDI) is a pioneering technology and data company that specializes in delivering cutting-edge data solutions. Our innovative platform empowers businesses to harness the full potential of their data through seamless management and analysis. We are committed to pushing the boundaries of data technology to drive our clients’ success. 

Job Description: 

We are seeking an experienced and proactive Operations Engineer with a strong background in cloud infrastructure management to play a critical role in ensuring the continuous operation, monitoring, and high availability of our health information exchange platform. As an Operations Engineer, you will collaborate closely with cross-functional teams to maintain the reliability and performance of our data services, contributing to the success of our national platform. 

Responsibilities: 

Cloud Infrastructure Management: 

Manage and optimize the performance and availability of our cloud infrastructure components. 

Monitor system health, troubleshoot issues, and implement proactive solutions to maintain uptime. 

Service Monitoring and Availability: 

Implement and maintain robust monitoring solutions tailored to cloud environments to ensure service availability and performance. 

Continuously monitor key metrics, analyze trends, and proactively address potential issues. 

Incident Management and Response: 

Participate in an on-call rotation to respond to and resolve incidents promptly, minimizing downtime and service disruption. 

Collaborate with engineering teams to conduct root cause analysis and implement preventive measures. 

Infrastructure Maintenance: 

Perform routine maintenance tasks, upgrades, and patches on cloud resources while minimizing impact on services. 

Work closely with cross-functional teams to ensure smooth operations and timely updates. 

Scalability and Capacity Planning: 

Collaborate with DevOps and Engineering teams to plan and execute the scaling of cloud resources based on usage patterns and growth projections. 

Conduct capacity planning to ensure the platform can handle increased workloads and user demand. 

Automation and Scripting: 

Develop and maintain automation scripts tailored to cloud environments for operational tasks, configuration management, and monitoring. 

Enhance deployment and orchestration processes to streamline operations. 

Documentation and Knowledge Sharing: 

Create and maintain comprehensive documentation related to operational procedures, troubleshooting guides, and best practices specific to cloud infrastructure. 

Contribute to internal knowledge sharing by conducting training sessions and sharing insights with team members. 

Collaboration and Communication: 

Collaborate with software engineers, data engineers, and other teams to understand application requirements and provide operational support. 

Communicate effectively with cross-functional teams to ensure alignment on operational goals and priorities. 

Qualifications: 

Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent work experience). 

Proven experience in operations and monitoring of cloud infrastructure. 

Strong understanding of monitoring tools and techniques tailored to cloud environments, including application-level monitoring. 

Proficiency in scripting and automation using languages like Python, Bash, or PowerShell. 

Familiarity with incident management and root cause analysis methodologies. 

Excellent problem-solving skills and the ability to troubleshoot complex technical issues. 

Strong communication skills and the ability to collaborate effectively with cross-functional teams. 

Relevant certifications (e.g., AWS Certified SysOps Administrator, Azure Administrator) are a plus. 

Join us in ensuring the high availability and reliability of our innovative cloud data platform. If you are a dedicated Operations Engineer with a passion for maintaining seamless cloud services, we invite you to apply and become an integral part of our team. 

To apply, please submit your resume and cover letter. 

Big Data Institute is an equal opportunity employer. We are committed to fostering an inclusive and diverse environment and welcome applicants from all backgrounds.